At Digtal.com, Customer satisfaction is our priority. Please review our refund and returns policy to understand how we handle purchases on our platform.
1. Refund Eligibility
Due to the nature of digital products, all sales are generally final. However, refunds may be issued under the following circumstances:
- You were charged for a product but did not receive access to it.
- The product you purchased is defective or does not match its description.
2. Non-Refundable Products
Refunds cannot be granted in the following cases:
- Change of mind after the purchase.
- Issues caused by failure to meet the technical requirements for using our digital products (e.g., incompatible devices or software).
- Products downloaded successfully.
3. How to Request a Refund
If you believe you qualify for a refund, please contact us within 7 days of your purchase. Include the following details in your request:
- Your order number.
- The email address used for the purchase.
- A detailed description of the issue.
Send your refund request to:
Email: [your email address]
Our team will review your request and respond within 2-5 business days.
4. Exchange Policy
If you encounter a problem with your product, we may offer an exchange or replacement instead of a refund. This will be determined based on the nature of the issue and product availability.
5. Contact Us
For any questions or concerns about our Refund and Returns Policy, feel free to reach out:
Email: [[email protected]]